Velorution & Coronavirus

Velorution & Coronavirus

We’re all aware of the current virus affecting the world at the moment. We hope you’re safe and well - this is what we’re doing in response.

All our stores are currently open appointment only. We have chosen to stay open to support key workers who are using cycling for transport or as a form as exercise. To this affect, we ask that you only come into store if you wish to purchase a bike or part to allow you to ride. We are not open for browsing - this is for the safety of our staff.

Our Hackney and Islington workshops are very busy at the moment. We can still take on some service work but please call ahead to confirm availability. The phone number for Hackney is 0207 148 5574 and for Islington is 0207 148 5573.

We are still dispatching all web orders at the moment and we are offering free delivery on everything right now. Deliveries may take longer than usual, we are experiencing very high levels of demand in store and online.

We are keeping a close eye on the situation and if we have to close stores due to staff shortages or government policy we will do so, letting you know here on the website, via email and on social media.

Regardless of the situation, you can always get in touch with us on support@velorution.com if you have any questions or queries.



FAQ

Are the stores open?

Currently all our stores are open by appointment only. We ask that you only come into one of our stores if you wish to purchase something, as we are not open to browsing.

Can I still shop online?

We are dispatching all web orders as usual. We’re offering free shipping on all UK orders too!

My bike needs fixing! Can you help?

Our Hackney and Islington workshops are very busy at the moment. We can still take on some service work but please call ahead to confirm availability. The phone number for Hackney is 0207 148 5574 and for Islington is 0207 148 5573.

What happens with back orders?

We are still able to take back orders on most products. We will contact you directly if there is a delay with your back order.

Is Click & Collect an option?

Click & Collect is still available, although given that adivce is to stay at home we would prefer to post to you. It's free if you're in the UK at the moment!

If you have any further questions, please don't hesitate to get in touch. Our email address is support@velorution.com.