Refund policy

 Welcome to the Velorution where we blend passion for cycling with a commitment to quality and customer satisfaction. We understand that sometimes, a product might not fully meet your expectations, and we wish to ensure a transparent and hassle-free experience if you decide to return a product. Please read below for our comprehensive refund policy.

Our 30-Day Money-Back Guarantee

We are proud to offer a 30-day money-back guarantee on all our products. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund. 

How to Process a Return

To initiate a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer support team via email at pete@velorution.com. Please provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Return Instructions: Our team will respond within 24-48 hours with detailed instructions on how to return your product, including a return shipping label, if applicable.

  3. Pack Your Return: Please ensure the item is in its original condition, unused, and with all tags/labels attached. Pack the item securely to prevent damage during transit.

  4. Ship It Back: Send the item back to us using the provided return shipping label. We recommend keeping a copy of the tracking number for your records.

  5. Receive Your Refund: Once we receive and inspect your returned item (usually within 3-5 business days of receipt), we will process your refund. The refund will be credited back to your original method of payment within 5-10 business days, depending on your card issuer's policies.

Conditions for Returns

  • The item must be returned within 30 days of receipt.
  • Items must be in their original condition: unworn, unwashed, and with all tags and labels attached.
  • Proof of purchase is required for all returns.

Exceptions and Exclusions

Please note that certain items may be excluded from our 30-day money-back guarantee due to hygiene concerns, customization, or other specific reasons. These exceptions, if any, will be clearly noted on the product page.

Questions?

If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to contact us at pete@velorution.com. Our team is here to help ensure your shopping experience is nothing short of exceptional.

Thank you for choosing Velorution. We look forward to serving you!